Welcome to Snacks Lakay!

Below are our policies to help ensure a smooth experience. If you have any questions, feel free to reach out to us — we’re happy to help!

🛍️ Payment & Shipping

U.S. Orders: Shipping takes approximately 3–5 business days.
International Orders: Shipping may take 6–10 business days, depending on your country’s customs process.

Shipping Fees & Tracking

Shipping fees are calculated at checkout.
Once your payment is confirmed, you’ll receive an email with your tracking number.

🚫 Lost or Returned Packages

If your package is marked as “delivered” but you haven’t received it, please contact USPS directly.
If your order is returned to us due to an incorrect address, you’ll be responsible for the new shipping cost to resend it.

💳 Refund & Return Policy

Perishable Items: Due to the nature of our products, we do not accept returns or offer refunds on perishable items.
Damaged Items: If your order arrives damaged, contact us at snackslakay@gmail.com within 48 hours of delivery. Include:
- Your order number
- Clear photos of the damaged items
  We’ll review your case and do our best to make it right!
Order Cancellation: You may cancel your order within 24 hours of purchase. After that, your order will be processed and cannot be canceled.

⚠️ Allergy Disclaimer

Our products are made in facilities that may process nuts, dairy, gluten, and other allergens. If you have food allergies, please use caution when purchasing.

🔒 Privacy Policy

Your personal information is safe with us. We use it only to process and deliver your order.
We never sell or share your details with third parties.

🌍 International Orders

Customs Fees: Additional customs duties or taxes may apply depending on your country. These are the responsibility of the customer.
Shipping Time: Typically takes 6–10 business days, though delays can happen due to customs clearance.

❓Frequently Asked Questions

1. Can I pick up my order instead of shipping?
Yes! Pickup is available and can be selected during checkout. You’ll receive the pickup location by email once your order is ready.

2. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

3. What should I do if I receive the wrong item?
Email us at snackslakay@gmail.com within 48 hours of delivery with your order number and a photo of the incorrect item. We’ll resolve it as quickly as possible.